Skills Developed
IT Service ManagementITIL 4 FrameworkService DeliveryIncident ManagementChange ManagementProcess Improvement
Description
Industry-standard certification covering IT Service Management principles using the ITIL 4 framework.
Focuses on aligning IT services with business needs through best practices and continual improvement.
Achievements
- Earned ITIL 4 Foundation certification issued by PeopleCert
- Demonstrated understanding of the ITIL 4 Service Value System (SVS)
- Applied ITSM best practices including incident, problem, and change management
- Studied governance, service relationships, and continual improvement models
Focus Areas
IT Service Management
Operational Excellence
Business–IT Alignment
Curriculum
ITIL Guiding Principles
Service Value System (SVS)
Service Management Practices
Continual Improvement
Governance & Service Relationships